RESERVATIONS AND ACCOMMODATION
The management of EUROPE MH OOD with UIC: 104602749 and address: Veliko Tarnovo, 5 Nish Street
is obliged to ensure the use of the services requested and paid for by the client via online
reservation, in their full quantity and quality according to the data provided by the client through the
reservation form for: client name, period, number of nights, number of adults and
children, price per night.
All wishes of the client, filled in in the “Note” field in the reservation form, will
be satisfied if possible.
In the reservation for children, only persons who have not reached the specified age on the date of arrival are accepted.
PRICES AND PAYMENT
The prices on the EUROPE MH OOD website are in leva (BGN), including VAT,
tourist tax and insurance. The total amount due from the client is calculated
automatically, depending on the number of days, the number of adults and children and the current price offer
for the respective period.
When making online reservations for guarantee purposes, it is necessary to pay 100% of
the total amount of the reservation at the time of booking, by debit/credit card or
by bank transfer at the latest within the specified period after booking.
EUROPE MH OOD reserves the right to change the prices and special offers on its website
depending on demand and currently available vacancies. For reservations that have already
been made, confirmed and paid, the amount due does not change, regardless of
new price offers presented.

CANCELLATIONS AND CHANGES TO RESERVATIONS
In case of cancellation, non-use or change of an already paid online reservation by the client, FIRMA OOD will refund the amount paid upon request, charging the appropriate penalty:
Reservation changes without penalty are made up to 14 days before the date of check-in.
Cancellation without penalty is made up to 14 days before the date of check-in.
In case of change or cancellation after this period, a penalty in the amount of the prepaid deposit is due.
When refunding a paid amount, all transfer costs (bank fees and others) are for the client’s account. Refunds due to cancellation are made within a 30-day period, depending on the payment method, the amounts are refunded only to the bank account from which they were received. Your card details are used only by the intermediary bank and are not stored by us.

TYPES OF PAYMENTS
Payment can be made in 3 different ways:

1. Electronically with a debit or credit card
   We accept payments with Visa, Visa Electron, V Pay, MasterCard, MasterCard Electronic or
   Maestro cards. When you select this payment method, a payment page of our servicing bank (DSK) opens, where you enter your card details. If you are registered in the Verified by VISA or MasterCard SecureCode authentication schemes, an authentication page of your Issuing bank opens, where you enter your authentication password. In case of a successful
   transaction, a transaction note is displayed on the screen, which you print or save.

Your card details are used only by the intermediary bank and are not stored by us.

To protect you from misuse when paying with your Visa or MasterCard card, we
apply the best practices recommended by international card organizations:
The security of entering and transmitting card data is ensured by using SSL
protocol for encrypting the connection between our server and the payment page of our servicing bank.
The authenticity of your card is verified by entering a security code (CVV2).
In addition, to identify you as a cardholder, the e-commerce payment server of our servicing bank supports the authentication schemes of international card organizations – Verified by VISA and MasterCard SecureCode, in case you are registered to use them.
At the time of online booking, the mentioned amounts will be automatically withdrawn from
your card upon completion of the payment process.
From a security perspective, the maximum amount for payment by card is 3,000 leva.

2. By bank transfer
   The payment of the specified amount must be made no later than the deadline specified after the reservation. After making the payment, it is advisable to send a copy of the payment document to info@hotel-real.com, and the reservation number must be entered in the payment reason.
3. In cash, at the reception of EUROPE MH LTD
   For reservations with a check-in start date in the next 3 days, it is advisable to
   select payment in cash at the reception in order to speed up the reservation processing process.
   IMPORTANT!
   If the internet reservation is not paid within the specified deadline and if a copy of the payment document is not sent when paying by bank transfer, your reservation will be automatically
   canceled by the reservation system.
   In case you are prevented from paying the amount for an already made online reservation,
   please notify us by e-mail: info@hotel-real.com. In case of non-compliance with this condition, EUROPE MH
   OOD is within its rights